What is LYUCSTONE?
We operate within the largest wholesale market for gemstones in the world, with a focus on delivering high-quality products at reasonable prices.
What shipping options do you offer and what is estimated delivery time?
Our store caters to a global customer base, and therefore we select shipping providers based on the destination country. The standard delivery time is within 7-10 working days.
CAN I TRUST THIS WEBSITE?
Certainly. This website was created by ourselves through the acquisition of relevant skills and knowledge. Although it may not appear entirely professional, it is indeed a legitimate business website.
HOW DO I TRACK MY ORDER?
To track your order, please click on the “Track Order” button located at the top right of the page or at the bottom left of the footer. Provide either your email address or order ID for verification purposes. If you have any questions, feel free to contact me via WhatsApp at +86 13500033365.
Why is there no refund or return policy for fine jewelry and natural pearls?
We apologize for any inconvenience caused. Fine jewelry and natural pearls are precious metals with specific characteristics. Therefore, we will provide a certificate with the product and highly recommend double confirmation via WhatsApp at +86 13500033365 before placing an order if necessary.
What if I received an incorrect item or an item is missing from my order?
We apologize for any inconvenience caused by missing or incorrect items in your order. Please contact us immediately so that we can resolve the issue. You can reach us via WhatsApp at +86 13500033365.